Administration & Audit of Communications Technology
Review vendor safety documents and health policies for compliance with client’s requirements
Manage vendor adherence to client’s regulation and protocol
Interface with stakeholders to support projects with DCIM, physical layer or connectivity components
Negotiate downtime with business to permit alterations to LAN/SAN/WAN equipment and minimize impact to daily operations
Provide statistics and forecasts to support capacity planning and server infrastructure expansion
Review existing procedures for optimization of business continuity and disaster recovery while synchronizing deliverables with owners of network, storage or server appliances
Provide technical and design support, quality monitoring, invoicing and cost control guidance
Assess performance of vendors and suppliers against established client standards and procedures
Assist with forecasting and resource allocation based on client’s project schedules and criticality
Produce vendor support requirements, provide direction on SLAs, standards and expectations
Conduct ongoing reviews and design concurrence of to ensure compliance with client’s quality expectations
Negotiate contracts with vendors for new construction or tendered projects, clarify unit rate fee structures
Conduct periodic material and labor cost audits to verify vendor efficiency and ensure best value results
Implement and maintain restoration services contract
Prepare project budget estimates at project initiation stage
Recommend integration of updated business workflows, research and assess new technology, confirm workability within the current infrastructure
Administer performance warranty programs and track vendor certification results
Develop and maintain distributor, supplier and vendor relationships as required to support client’s facilities
DCIM & Proprietary Databases
Establish processes to link the drafting/documentation of connectivity systems with the baseline DCIM databases
Compile written specifications to detail procedures pertaining to changes in data centres and telecommunications rooms, workflows to standardize installation all converged IP data/voice services and the IoT
Link CAD drawings to SQL database to visually present the cable plant detail on floor layouts complete with architectural, furniture and equipment references
Develop image databases to documents project roll-out
Program SQL changes to reflect the clients’ business workflow
Provide CAD drafting to maintain the optical fibre, copper infrastructures and derivative technology
Ensure design consistency and compliance with client’s written standards
Identify design concerns and present alternative options during ad-hoc interaction with business; conduct “constructability” review of completed designs
Address "on-the-fly" design issues that result from unconventional site-conditions or untimely connectivity requests received from adjacent trades
Document layouts of all hub room, entrance facilities and all telecommunications room including, floor detail, cabinet and equipment positioning, cable delivery pathways, telecommunications backboard elevations
Document and maintain detailed elevations of all communications racks and cabinets and backboards
Coordinate daily the transfer of information from eTRACS over to the CAD masterset; deliver masterset CAD in user friendly prints
Maintain the CAD drawings related optical fibre infrastructure, complete with locations of manholes, media grade and strand counts, for both inside and outside plant; maintain drawings and records of all optical fibre entrance cabinets and main fibre distribution frames
Manage the SNMP monitoring software and compile service alerts and permits digital visibility into all installed SNMP-capable electric devices including UPSs, coolers or metered power bars
Design and draft physical layer requirements to support adjacent IP communications systems, including in-building wireless, RF data and wireless access points data transmissions, video conference and presentation solutions
Design and review telecommunications grounding solutions; coordinate pathway design with electrical team
Business Solutions & Vendor Management
Manage receipt and verification of closing documentation including image uploads, DCIM uploads, information intended for CAD changes, correct component labeling, test data, connectivity schedules, database entries
Own the design of telecommunications infrastructure portions of projects with a physical layer component
Issue specifications, CAD layout and elevation drawings, DCIM scope of work documents, work schedules, product summaries and connectivity plans
Analyze and interpret customer requests for additions and alternations to the corporate cabling plant
Perform detailed SQL database / query surveys to accommodate client’s requirements for each applicable project
Define tasks through concept development, scope definition, estimating, budget preparation
Attend stakeholder meetings on an as needed basis to support the project goals and timelines
Coordinate the troubleshooting, root cause identification and problem resolution related to existing DCIM software and infrastructure systems
Prepare project budget estimates at project initiation stage; initiate change control requests for work planned, prepare check sheets for work execution and close out
Prioritize and track the delivery of projects and issue summary reports for review by management
Evaluate pricing for change orders and submit for processing
Review and approve time sheets, labor and material summaries
Conduct final inspections and communicate deficiency lists for review and close out
Conduct reviews of as-built floor plans, test result databases to verify accuracy and completeness
Review and monitor vendor’s time sheets, labor and material summaries across the projects
Draft changes to equipment and services in each telecommunications room with each work order
Document purchase orders, progress draws, call requests, expenses, invoices and other cost control items